Refund and Cancellation Conditions

Written Reports

Customers are requested to exercise due diligence, due care and discretion while ordering reports, because once the order for writing the report has been allocated to the astrologer, no refund request will be entertained. However, if you cancel an order for a report, within one hour of placing the order, you have to E-mail our customer care team at If you are found to be eligible for a refund, it will be made after deducting the bank transaction charges and/ or payment gateway, shipping cost or courier charges (to and fro), foreign exchange conversion charges and/ or any other charges that may have been borne by the in processing and delivering the product or service. Multiple payments made against the same order will be refunded in full (without deducting any charges on the duplicate payments) but after retaining the cost of the original order.

Online Consultation

There is no option for the customers to cancel the order on their own once the payment has been made. However, if your order has not been processed, we can cancel it and refund your amount. You have to get in touch with Customer Care immediately with your order number.

Printed Horoscope

For Printed Horoscope, once an order is placed it can't be cancelled. In rare cases when we are unable to deliver the product in spite of repeated attempts at the shipping address, an amount of Rs. 500 would be charged on the refund amount.